This section is quite lengthy in parts. Please take time to read through all sections to find the best suitable support with your energy bills. 

Help with your energy bills

If you're struggling to pay your energy bills, you might be eligible for certain grants and support from energy suppliers or the government.

Check if you are eligible for a winter fuel payment

If you were born before 25 September 1957 and get State Pension or certain benefits, you might be eligible for a payment between £250 and £600. 

GOV.UK has all the details on eligibility and how to claim.

Winter Fuel Payments
(opens in new window)

Check eligibility for Low Income Winter Heating Assistance

A guaranteed annual winter heating benefit of £55.05 will be paid for the first time this winter, irrespective of weather conditions or temperature levels where you live. This launched in February 2023. It will be an automatic payment to all those who are eligible, so there is no need to apply

To receive these payments, you must be receiving a qualifying benefit, which include Pension Credit, Income Support or Income-based Jobseeker’s Allowance, Income-related Employment Support Allowance, Universal Credit and Support for Mortgage Interest.

It will be administered by Social Security Scotland and replaces the UK Government's Cold Weather Payments for Scotland.

    Low Income Winter Heating Assistance
    (opens in new window)

    Check eligibility for Alterative Fuel Payment

    If you use alternative fuels as your main form of heating, you may be able to get a payment to help with your fuel bills. This is called the ‘Alternative Fuel Payment’.

    Alternative fuels include:

    • heating oil
    • Liquid Petroleum Gas (LPG)
    • coal
    • biomass

    Your electricity supplier should have made an automatic payment as a credit to you in February 2023.

    If you use a prepayment meter, your supplier will have sent you a voucher. You’ll have to use this by 30 June 2023. If you lose your voucher or it expires, contact your supplier for a new one.

    To find out more, click the links below: 

      Alternative Fuel Payment
      (opens in new window)
      Help with bills if you use alternative fuels
      (opens in new window)

      Apply for a Warm Home Discount

      A Warm Home Discount can provide you with a payment of £150 towards your electricity bill. 

      The money is not paid directly to you, it's applied as an one-off discount on your electricity bill, between October and March.

      If you receive Pension Credit (Guarantee Credit) you will get the Warm Home Discount automatically and will not have to apply. If you do not receive Pension Credit but meet the other eligibility criteria, you should apply directly to your electricity supplier. 

      You’ll usually get the discount automatically if you’re eligible. If you might be eligible, you’ll get a letter by early January 2024.

      If you do not get a letter and you think you’re eligible, you must contact the Warm Home Discount Scheme before 29 February 2024.

      You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.

      Not all energy suppliers are part of the scheme. Check the "Warm Home Discount" link below to see if your energy supplier offers the scheme. If you're unsure who your supplier is, you can use the Find My Supplier tool.

      Warm Home Discount Scheme
      (opens in new window)
      Find my Supplier
      (opens in new window)

      Worried about Energy Bills

      Apply for an Energy Grant.

      Energy grants might be available from your energy supplier to help with gas and electricity debts. Energy suppliers might also provide other grants and support, such as replacing faulty household items.

      Most energy suppliers only offer grants specifically to their customers and these are listed below.

      The only exception is the British Gas Energy Trust which offer grants and schemes to anyone, even if you're not a customer.

      Please note, you'll need to show that you have received debt advice to apply for an energy grant. You can get debt advice from your local Citizens Advice Bureau.

      Scottish Power Hardship Fund
      (opens in new window)
      Ovo Energy Fund
      (opens in new window)
      Eon Energy Grants
      (opens in new window)
      EDF Energy Customer Support Fund
      (opens in new window)
      Octo Assist Fund
      (opens in new window)
      British Gas Energy Trust
      (opens in new window)

      Get Help from Citizens Advice Scotland

      If you are worried about paying for your energy bills, you can get help from our advice website. 

      You may be able to agree a payment plan with your supplier or even pay off your debt through your benefits 

      To find out more, click the link below:

      What to do if you are struggling to pay your energy bills?
      (opens in new window)

      Please Note

      Another option is to boost your income. Go to our Benefits section to check out your benefit entitlement or go to our Utilities & Switching section to find out what savings you can make by switching suppliers.

      You might be able to apply for a charity grant to help sort things out, go to our Grant section to find out more.

      Fuel Direct

      If you're on certain qualifying benefits, the Fuel Direct scheme allows you to ask the Department of Work and Pensions or your local Job Centre Plus to set up direct payments from your benefits towards your energy bills. You can find full details of Fuel Direct scheme on GOV.UK.